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ClinchDesk
A multi-tenant customer support SaaS built from the ground up. I led the product strategy and architecture, implementing a robust RBAC system, AI-assisted ticketing, and a scalable PostgreSQL backend.
Project Overview
A multi-tenant customer support SaaS built from the ground up. I led the product strategy and architecture, implementing a robust RBAC system, AI-assisted ticketing, and a scalable PostgreSQL backend.
Product Objectives
My Role and Responsibilities
Technical Architecture
Business Problem
Implementation Approach
Technical Trade-offs
A detailed account of architecture alternatives and trade-offs is pending verification against the project repository.
Product Features
Challenges and Solutions
Outcomes and Lessons Learned
Project Images
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